The Little Swim Club (TLSC) Privacy Policy

We use a web site format and management provider from Wix.com Inc where the content is provided exclusively by The Little Swim Club LLP (TLSC), a company registered in England and Wales number OC417828 and registered address Suite 2, Victoria House, South Street, Farnham, Surrey, England, GU9 7QU. We use a web based email provider 123-reg Ltd, 5th Floor, The Shipping Building Old Vinyl Factory, 252-254 Blyth Road, Hayes, Middlesex, UB3 1HA.  We also use a web- based provider MOR Solutions Ltd, 12 Watermills Close, Andover, Hants, SP10 2ND to manage and store all of TLSC course and client data. 

Your privacy on the Internet is of the utmost importance to us. This policy applies to the following domain names:

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

WHAT TLSC USES INFORMATION FOR

TLSC gathers the following information about users in order to provide information and services:

  • Information submitted using website’s email subscription form, and using the email addresses, phone numbers, postal address and social media links on the website.

We collect this information on the basis that the user (or you) has consented or it is needed to enter into a contract.

RECORDING & SHARING OF INFORMATION

Your information will only be used for the purpose for which you have provided it. We will only contact you if:

  • You are a current TLSC customer, have enquired about TLSC classes, or a past TLSC customer

  • You have elected to receive such marketing e-mails

  • We are responding to an email, telephone call or letter we have received from you

  • We have a query about an order (photography or products) you have submitted or a class booking you have made.

We share information with our management and staff for the purpose of delivering classes and services to users.

We never pass your personal information to other third parties outside the TLSC organisation.

YOUR RIGHTS

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have the following rights:

  • You can ask to see what data we hold on you (right of access)

  • You can ask for information to be corrected

  • You can ask to receive a copy of the data we hold on you (right to portability)

  • You can ask us to delete any information we have about you (right to be forgotten)

  • You can object to the way in which we use your information

  • You can complain to the supervisory authority

If you wish to enact any of these rights then you can do so by emailing  info@thelittleswimclub.co.uk or write to us at our address above.

RETENTION AND DATA STORAGE

When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers detailed above.

In order to maintain the accuracy and relevancy of information, we perform periodic checks and this may include making contact with the users to confirm their details.

When we do store information, we keep it for the following periods:

  1. Information gathered on our website for the purposes of promoting and delivering our services is retained for 3 years from the date of consent being provided, to enable us to send you relevant communications regarding Turtle Tots.

  2. Correspondence not relating to a contract will be retained for 1 year following its creation.

  3. Records and documents relating to contracts and insurance policies will be retained for 7 years after the end of the contract or policy.

  4. Information and documents relating to unsuccessful job applicants will be retained for 6 months from date of notification to the candidate.

  5. Other Information will be kept for periods as defined in our retention policies which can be provided on request.

  6. Where we gain consent to use images in our marketing and social media activities, we will retain this consent for a period of 12 months after the last use of the image.

WHERE ELSE DOES DATA GO?

TLSC does not share any of the personal information that we hold apart from TLSC management and employees. However in the course of running our business some data does get transferred outside of our organisation:

  1. To process payments the relevant information will be passed to GoCardless or our Bank.

  2. Information on the usage of our website may be passed to third parties but this will not include data that can be used to identify a user.

  3. Where we do collect personal information this will be stored on the systems of our software cloud service providers. We have checked and will continue to check that these providers implement appropriate security measures to protect this data.

 

If you need more information, here's who can help:

  • Data Controller: The Little Swim Club LLP at Suite 2, Victoria House, South Street, Farnham, Surrey, England, GU9 7QU.  Our email is info@thelittleswimclub.co.uk and our phone number is +44 (0)1276 763381